Policies

Notice of No Show Policy Acknowledgement

I understand that Eastover Family Care PC, has a NO SHOW Policy. The policy is in effect to assist with the scheduling of patients. If you fail to keep a scheduled appointment, you will be charged a $25 NO SHOW fee, unless you have notified our office at least 2 hours prior to the scheduled appointment time. After three missed appointments you may be dismissed from the practice.


Late Appointment Arrival

If you are late for an appointment by 15 minutes or more, we may ask you to reschedule. We will make every effort to schedule you for the next available appointment. It may not be with your requested provider. If you are running late, plase call the office at 910-483-6277. If you are late for your scheduled appointment time, you may be asked to pay a cancellation fee.


Same Day Appointment

We reserve same day appointments for established patients. We welcome new patients for same day acute care if appointment is available and with provider approval.


Insurance

Eastover Family Care will file your primary and secondary claims. You are responsible for co-pays and deductibles along with non-covered services on your carrier plan. We do not carry charge accounts and all balances and co-pays are due at time of service. We may reschedule your appointment if you do not have your patient responsibility to another time.

If we are not contracted with your insurance you will be expected to pay for your visit same as self pay. Your insurance carrier will reimburse you any monies paid on your claim. We will as a courtesy to you file all clams for you.

We file all claims permitted electronically daily.